My dreams have come true.  Expedia has reimbursed me for the double booking issue!!!!

 August 26, 2015

Darin Klein
Re: Itinerary #xxxxxxxxxx

Dear Mr. Klein,

Thank you for contacting Expedia via Facebook and giving us an opportunity to address your concerns regarding a refund request for itinerary xxxxxxxxxx.

We regret the difficulty you experienced during your attempt to purchase one night at Howard Johnson Hotel Golden for check-in August 7, 2015. Our research indicates you were unable to see a confirmation page for itinerary xxxxxxxxxx, the first itinerary we show was purchased, and continued on to purchase a duplicate itinerary 1113343019172 for the same rate.

We have processed of refund of the $164.93 you paid for itinerary xxxxxxxxxx. Refunds typically appear on the banking statement within two weeks of processing. We apologize for the inconvenience caused by the error. We have also deposited a $50.00 Expedia Travel Coupon into your account for future use. This coupon will be valid for one year toward the purchase of an Expedia Special Rate hotel or a vacation package. 

If you have any questions or would like help applying your coupon to future travel, please call 1-800-EXPEDIA (1-800-397-3342). Our representatives are here to assist you 24 hours a day, seven days a week. 


Sincerely, 

xxxx xxxxxxxx
Tier 3 Customer Service

See the rest of my trip notes here: CLICK